Protecting the privacy and safeguarding the personal and financial information of our clients and website visitors is one of our highest priorities. The following privacy statement explains how Direct FX collects and protects your information.
By opening a Direct FX account or by using Direct FX sites, you give your consent to the collection and use of personal information by Direct FX as explained in this Privacy Statement.
Collection of Personal Information
We collect information required to open an account, to transact business effectively, and to safeguard your privacy. To do this, we gather information to help us assess your needs and preferences.
The information we collect directly from you includes information required to communicate with you, including your name, mailing address, telephone number, e-mail address. And, as required by law to identify who you are, we also collect your Passport/Tax ID number, address, etc. We also collect demographic information when you open an account, including gender, birth date, education, occupation, etc. Our regulatory bodies also require us to assess your trading experience, your approximate annual income, approximate net worth, and available risk capital to assess your financial position.
Usage of Personal Information
We use personal information only as appropriate to provide you quality service and security. For example, Direct FX may use the information collected from you to verify your identity and contact information. We may also use this information to establish and set up your trading account, issue an account number and a secure password, maintain your account activity, and contact you with account information. This information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you.
Should you close your account with us, Direct FX will retain your information, but only use it to comply with regulatory requirements and to periodically contact you to offer you the opportunity to reactivate your account or participate in other valuable offers.
Direct FX may share information with affiliates if the information is required to provide the product or service you have requested or to provide you the opportunity to participate in the products or services our affiliates offer. Direct FX also forges partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to our clients. In order to ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, Direct FX may share some information with partners, affiliates and alliances. This allows them to better understand the offers that are most relevant and useful. In our strategic relationships, we will require that it be identified that an offer is being extended because of the relationship with us. The use of your personal information is limited to the purposes identified in our relationship with the partner or affiliate.
Non-Affiliated Third Parties
Direct FX does not sell, license, lease or otherwise disclose your personal information to any third party for any reason, except as described below.
Direct FX reserves the right to disclose your personal information to third parties where required by law to regulatory, law enforcement or other government authorities. We may also disclose your information as necessary to credit reporting or collection agencies, or when necessary to protect our rights or property.
To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to our business. We may also provide a party with client information from our database to help us to analyse and identify client needs and notify clients of product and service offerings. Use of the information shared is strictly limited to the performance of the task we request and for no other purpose. All third parties with which we share personal information are required to protect personal information in a manner similar to the way we protect personal information. Examples of information shared are identifying information such as name, mailing address, e-mail address, telephone number, and information on account activity.
Opting Out of Disclosures of Non-Public Personal Information
You may direct us not to disclose non-public personal information to certain non-affiliated third parties. To opt out of sharing non-public personal information with non-affiliated third parties, please contact a client service representative. An opt out election made by one account owner of a Joint account is applicable to all account owners of the Joint account. An opt-out election must be made for each separate account you hold at Direct FX.
If we propose to share information in a manner not covered in this Privacy Statement, we will notify you of this change by posting an addendum on the website, a notice in the “About Us” section of the website, and if appropriate, provide you an opportunity to opt out of such use.
The Security of Your Personal Information
We employ leading-edge security software, systems, and procedures to offer you a safe and secure trading environment and protect your personal, financial and trading information.
When you open an account with us, you are issued a unique account number, User ID and a password. Only a limited number of Direct FX employees who have a need to know this information will have access to your account number, User ID, and password. Remember that you are ultimately responsible for maintaining the secrecy of your account number, User ID, and password. We strongly recommend that you do not disclose this information.
Use of “Cookies”
Direct FX may share website usage information about visitors to the website with reputable advertising companies for targeting our Internet banner advertisements on this site and other sites. For this purpose, pixel tags (also called clear gifs or web beacons) may be used to note the pages you’ve visited. The information collected by the advertising company through the use of these pixel tags is not personally identifiable.
Changes to this Privacy Statement
In the event Direct FX materially changes this Privacy Statement, the revised Privacy Statement will promptly be posted to the websites and we will post a notice on our websites informing you of such changes. You agree to accept posting of a revised Privacy Statement electronically on the website as actual notice to you. Any dispute over our Privacy Statement is subject to this notice and the Direct FX Customer Agreement.
If you have any questions that this statement does not address, please contact a Client Services representative.